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Mission: Renaissance Standard Operating Policy 14 January 1997 Taxable Items All art supplies, including easels, benches and other such items, are taxed under applicable sales tax laws and rates. Tuition and registration fees are non-taxable items. So, when registering someone for classes or selling supplies to a walk in customer, always remember to charge sales [...]
Mission: Renaissance Standard Operating Policy 2 January 1997 Revised 10 September 2007 Assistant Scheduling Information In order to keep our student to instructor ratio at our average 6:1, it is imperative that the scheduling of assistant instructors is well under control. The person in charge of scheduling must obtain information from each program as to [...]
Mission: Renaissance Standard Operating Policy 22 December 1996 Revised 21 February 2008 The Right of an Instructor There are those occasional students who seem to push an instructor to the absolute limit and some instructors will just grin and bear it. I want you to know that you don’t have to put up with any [...]
Mission: Renaissance Standard Operating Policy 21 December 1996 Art Supply Sales to Children Selling art supplies to minors without their parents consent can, and has led to upset parents and the loss of the student. When a parent receives their bill for the upcoming month, and it contains charges for supplies they were unaware were [...]
Mission: Renaissance Standard Operating Policy 27 November 1996 Why Free Intros? A free introductory lesson is not the only way to get someone to start classes, it is simply a via. What is meant by "via" is; by the way of. When someone calls and is interested in our service, we don't automatically schedule them [...]
Mission: Renaissance Standard Operating Policy 26 November 1996 Revised 17 January 2011 Service We are a service business. Our service is the instruction and knowledge we provide to a student. The results that come by way of training in The Gluck Method© are why students come to us. If our results are poor or [...]
Mission: Renaissance Standard Operating Policy 25 November 1996 Handling Inquiries If someone calls and inquires about classes during class, NEVER tell them to call the main office. If you are untrained in the handling of an inquiry or you are too busy to handle them, ALWAYS get their name and phone number and tell them [...]
Mission: Renaissance Standard Operating Policy 3 November 1996 Revised 30 October 2012 Schedule Board Strategy The scheduling board is the most key administrative tool in a program. When used properly, you can see the future. It is worked like a game board and like any game you play there are rules and strategies you would [...]
Mission: Renaissance Standard Operating Policy 29 October 1996 Revised 22 February 2008 The Purpose and Responsibilities of an Assistant Instructor An organization is built upon a series of coordinated efforts. It’s success requires that each individual understand their duties and strive to perform them at the highest level. From the top down every staff member [...]
Mission: Renaissance Standard Operating Policy 22 October 1996 Revised 15 November 2001 Floater; Defined A Floater is simply: An assistant that is not assigned to a single location, thus capable of assisting at various locations. They are also available to assist at art shows and birthday parties. Most assistants begin as a floater and eventually [...]
