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Mission: Renaissance Standard Operating Policy 20 October 1996 Revised 12 January 2011 When to Arrive for Class Instructors are to arrive at the studio no less than 1/2 hour prior to the start of class. This allows time to prepare for the class. More time may be required to prepare a studio for classes where [...]
Mission: Renaissance Standard Operating Policy 18 October 1996 Quality is Everyone's Job On average 65% of all new students hear about us from one of our customers; word of mouth. Word of mouth stems directly from the quality of our service. The higher the quality, the more word of mouth. In contrast, poor quality will [...]
Mission: Renaissance Standard Operating Policy 15 August 1996 Revised 29 October 2001 Legal Policy All Mission: Renaissance policies must have the approval and bear the name of one of the following individuals: Larry Gluck - Founder; Sheila Gluck - Co-Founder; Executive Director. Approval of one or more must be so indicated on all policies. Any [...]
Mission: Renaissance Standard Operating Policy 31 August 1996 Parents/Guardians Must Accompany Teens on Intros Teens often call for information about classes on their own. This is especially true in the summer or when the parent is not fluent in English. It is fine to provide the teen with the information requested, but a Registrar or [...]
Mission: Renaissance Standard Operating Policy 30 August 1996 The Program Director; Defined There is a viewpoint that I think escapes many in regards to exactly what the Program Director post is. I have also found it very difficult to fully articulate it so that it is easily understood by everyone. This policy is an [...]
Mission: Renaissance Standard Operating Policy 20 August 1996 Revised 17 June 2000 Free Intros OR 25% Off Tuition for Adults We offer a free intro class OR 25% off the first full month's tuition to adults as well as children. It is an either/or offer--they do not get both! M:R POLICY 4 JULY 1994 - [...]
Mission: Renaissance Standard Operating Policy 20 August 1996 Revised 17 June 2000 "At-Will" Employment References: Employee Handbook and Personnel Policies Manual Published by Castle Publications Limited Author: Richard J. Simmons, Attorney and 2000 California Labor Law Digest, Volumes 1 & 2 Published by the California Chamber of Commerce Author: Ellen S. Savage, J.D. This policy [...]
Mission: Renaissance Standard Operating Policy 18 November 1990 Revised 5 January 2006 Understanding the Program Stats (Children's Program) There are six weekly statistics that are calculated and maintained for each children’s program. While each statistic is calculated and maintained by Genesis, it is important that you understand what each represents and how they are compiled. [...]
Mission: Renaissance Standard Operating Policy 21 January 2005 How to Reboot Your Computer System From time to time you may experience difficulties with your computer system or internet connection that will require you to re-boot the entire system. Below is the step by step outline for doing this action: 1) Contact the System Administrator – [...]
Mission: Renaissance Standard Operating Policy 14 June 2004 Providing Adult Materials Before They Start Last week I happened to notice a problem regarding the materials for a new adult student that I am sure has never really been clearly defined in policy. When, after an intro or consultation, a public person signs up to start [...]
